Refund policy

RETURN & EXCHANGE 🚀

At Crazywalnuts, each piece—from the natural textures of our walnuts to the intricate grains of our wood—is a unique creation of nature. Because these items are organic and evolve with your care, we generally do not accept returns or exchanges. We believe each treasure is meant to find its permanent home and grow alongside its owner.

 

DAMAGED OR DEFECTIVE ITEMS 💥

While we meticulously hand-check every piece before it leaves our studio, we understand that "life happens." If your order arrives damaged or there is a significant mismatch with what you expected, please contact us at syy1967704637@gmail.com within 48 hours of delivery.

Please include clear photos of the item and its packaging. We are committed to your satisfaction and will work with you to find a thoughtful and fair resolution.

  

NOT SURE WHICH PIECE IS RIGHT FOR YOU?

Choosing a Wenwan piece is a personal and tactile experience. If you are undecided or would like to see more details before committing, please reach out to us. We are more than happy to provide additional photos, videos, or guidance to ensure the piece you choose is the one you’ll truly cherish.

Contact us at syy1967704637@gmail.com or DM @syy57721 on TikTok with any questions—we love helping our collection find its way to someone who will appreciate it.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at syy1967704637@gmail.com.